Create new Support Request

If you can't find a solution to your problems in our knowledgebase, you can submit a ticket by selecting the appropriate department below.

 General Enquiries & Pre-sales

Do you have a question or query? Would you like to order a custom server? Got a question about one of our service offerings? Even if you require a fully-bespoke hosting solution, please get in touch.

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 Technical Support

We're here to help. Whether you've got a technical question, need a bit of technical support or require our remote hands, get in touch! Our service desk can be contacted here

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 Abuse, Trust & Safety

We take misuse and abuse of our network and services incredibly seriously. We encourage everyone to get in touch if they have any concerns. Before raising an abuse report, please familiarise yourself with our Abuse Policy.

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 Billing

Our Team are here to help. You may contact us here if you have any queries or concerns which relate to billing and finance (i.e. if an unexpected billing issue arises). As usual, we'll always help to put things right for you.

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 Legal & Compliance

We are committed to conducting business in accordance with our high ethical standards and in accordance with the law. Please contact our team here for Legal, Compliance, Law Enforcement or other related enquries

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 Information Governance Team

If you wish to exercise data protection rights you have under applicable data protection law, or wish to contact us regarding an information governance matter etc, please raise a ticket with our Information Governance Team and DPO here.

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